Clair

Austin, Texas

Implementation Manager

March 2021-June 2021

Ran weekly meetings with partner’s technical and business stakeholders to coordinate launch.

Built a cohesive roadmap of future project features by partnering with Product Management.

Planned projects. Presented demos, budget plans, works-in-progress to business units, clients.

Sustained instances of Confluence, Trello, and Monday.

PaymentApproved

Austin, Texas

Program Manager and Producer

January 2020-March 2021

Created and managed customer support department from the ground up. This includes both outsourced and internal team hires.

Shipped the primary payment platform from conception into integration with several clients.

Ran an agile environment on two week scrums for the Software Development and Integration teams, while running Kanban for the Support Engineer team.

Delivered presentations of demos, budget plans and works in progress to the business units and clients.

Managed multiple teams including Quality Assurance, Customer Support, Graphic Design, Support Engineering, Integration, Pre-Production and the main Software Development Teams.

Maintained the instances of JIRA, Tableau and Trello. Tracked Gitlab to view analytics and remind developers to upload their code backups.

Google via Infosys

Austin, Texas

UX Research Project Manager

April 2019-December 2020

Onsite vendor via Infosys supporting the Enterprise Google Cloud Platform, GCP Gaming, Firebase and Android Studio UX Research teams in running international studies.

Facilitating meetings to kick off the study project to define goals, requirements, and timelines.

Creating dashboards in an internal visual management tool to help report on

Writing JavaScript, SQL and spreadsheet scripts to report data accurately.

Identifying possible problems in data management and suggesting solutions.

Translating analysis of statistics into useful insights.

Provided analytics of all ongoing Research Projects, as well as on the participant pool for potential future studies.

Hanger Inc via Providence Partners

Austin, Texas

Inventory and Pricing Data Analyst

July 2018-February 2019

Extended twice, this was contracted via PPAAC

Managing the SQL database quality to ensure pricing was not disproportionate, and sales were accurately reported.

Detailing business analysis and outlining problems, opportunities and solutions for the heads of the financial department to assist in making decisions.

Reviewing invoices for both SOX control and HIPPA compliance.

Submitting JIRA tickets for issues with the SQL database or virtual machine accessible tools.

Creating an internal wiki to help standardize procedures within the department.

Facebook via Cognizant

Austin, Texas

Data Project Manager

November 2017-July 2018

Working as an onsite vendor scheduling and managing sensitive data.

Using internal case management to report data to both management and the clients.

Communicating directly with the enterprise client's liaisons in order to clarify policies and processes.

VRBO

Austin, Texas

Marketplace Operations Data and Support Specialist

March 2016-November 2017

Investigating accounts likely to be violating Terms and Conditions.

Assisting in initial set up of the Marketplace Operations team.

Keeping track of both potential and confirmed violators using Excel spreadsheets and Salesforce.

Assisting in identifying what causes clients to violate the Terms of Service, and then educating them on how to best maintain their listing by following the Marketplace Standards.

Handling and reporting bugs through the JIRA system to resolve advanced issues by resolving them or passing bugs along to the correct team.

Professional Scrum Master I Scrum.org 2019